Very long loading time for Stape.io request

1

Hi,

I hope someone can help me out. We have a server side setup, but the stape.io request is sometimes taking a very long time to load.

In the picture below you can see 41,7s load time.

My webdeveloper says that this happens multiple times a month.

Can someone explain if this is normal or not?

Thanks!

WhatsApp Image 2026-07-01 at 14.41.24
WhatsApp Image 2026-07-01 at 14.41.24887×497 78.5 KB

2

Hi,
We will definitely look into this issue and get back to you.

3

thank you in advance :slight_smile:

4

We’ve checked, and we haven’t been able to reproduce this issue on our end. As far as we can tell, this appears to be a fairly unique case. If the issue occurs again, please contact our support team immediately so they can investigate it right away.