Hi, Ive setup TikTok servside, and my viewcontent event is showing up when im testing it as seen in the screenshot. I am also getting a 200 outgoing request to TikTok in Tag manager - so it should work. However when i check in events you can see that viewcontent graph as just died even tho it looks like it works when testing… what could be wrong?
If you click on the outgoing request to TikTok on sGTM, is there any error in the response body? Perhaps there is some validation issue and the request does not go through, despite server responding 200
That’s request body, and you need to take a look at response. But looks like you have incorrectly formatted parameters in the payload - content_type should be a part of contents object as far as I remember
That’s headers, what is in the body?
well, the event is successfully reported to TikTok, no error has been returned. By the way, what warning does it show in the Diagnostics? (actually if it’s in diagnostics - then it indeed is delivered to TikTok)
yeah its kinda weird… dont know if its ui glitch or something. We are missing content_id, but we dont have that in the datalayer and we are not running Video shopping ads anyways, so it shouldnt be a problem?
well yeah, as you see the events are being delivered, so there might really be a UI glitch
@jeppe_Nielsen hi.
I am in a similar but different situation.
The events arrive from the server side to the Tik Tok dashboard but the web tag tells me Fired but in Firing Status it tells me Failed.
Has this happened to you in your implementation?
its not a problem for me anymore. To be honest, i cant remember what the problem was back then
Check you browser console, i think it maybe related to the fact that your events are blocked by CORS/CSP policy of your site
@Alex thanks for the reply.
I have never heard of CORS/CSP policy.
So I don’t know where to go to check if this is the problem.
It seems strange to me because the add to cart event works on Tik Tok.
In the meantime, while I try to understand better, if you could help me it would be great. Thanks
To check CSP use Chrome or any browser’s DevTools:
- Right-click your website > Inspect > Go to the Console tab.
- In the filter section, type domain name
- Then reload the page
Check if there are any errors showing.
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