Suddenly No Purchases in stape log

Google Tag Manager Server Container
1

Hi,
we are using two stape container and everything is working great but today i looked into the log and have seen that there are no purchases anymore - all oteher ecommerce events are there. But i can see the purchase in GA4 realtime.

Is there an error at the moment in the logs? Because we didnt change anything and its only missing today

2

Hmmm. Really strange. The last purchase that was some minutes ago is there … The three orders before not. Yesterday all are there.

3

This could be because, for some reason, your GA4 queries are in some cases being sent directly to analytics instead of the server-side GTM container.
The usual reasons for this are:

  • gtag initialisation in code that rewrites your config from GTM
  • concurrent use of multiple ga4 configs
  • linking GA4 and UA in settings + possibly old ga() scripts in code

I would recommend making a set of tests and checking in the code whether the request always goes to the server url. Or maybe sometimes it goes directly to google-analytics.com.

Also note that if the request was sent as a post (GA4 itself determines how to send the request) - it will be encrypted and in Stape logs you will not be able to see it as a purchase ga4 log.