Hello, is there any problem on shopify right now? I have stape + custom loader + cookie keeper setup for my shopify store - tilt.pl
Before, my gtm was loading even with ad block on (ublock) - now thers no chance to load it. Ther’s no such a problem on others cms like Wordpress. Somethinks have changed? How about your tracking?
Hi,
Upon checking the website tilt.pl with Ublock enabled, we do not see any problems at the moment.
The GTM script is loaded correctly by the custom loader and requests are sent to the server container. Please refer to the attached screenshot.
Please try to check on another device or using another browser, if the problem persists, please write to us at support@stape.io or create a ticket at https://help.stape.io/hc/en-us/requests/new and we will be happy to help you.
Thank you for bringing this issue to our attention.
After further reviewing, I have confirmed that there is an issue. I have already forwarded this information to our development team for further investigation.
As soon as we receive a response or update from the team, I will let you know immediately.
This is because the subdomain ‘sgtm’ has been added to the adblockers list as unwanted.
Therefore, you should change the subdomain for your container to something random.
Thanks you then, so when im using stape CDN , its gonna be blocked anyway , because its like https://load.sst or https://load.sgtm. Should we switch the name of custom domain or wait for solution?
Or meybe use subdomain like ti.tilt without CDN?
V2: sgtm is working fine with my ad block but on other site (wordpress) emlar-matratze . de So its looks like shopify problem
@Mayko_SEM you should always use subdomain names that can not be directly associated with tracking/analytics/gtm etc., literally a set of random gibberish would be best.
as to load. part - the way it is right now in that DB would only affect the old custom loader version. If you update to our latest it will work like a charm.
Im probably using new version - how i can check that?
Well, im searching for problem, because thers still 20%~ of purchase events missing.
For GDRP ther’s is Pandectes and its working fine (consenst states are in gtm)
Adding code manualy in liquid.theme (without app) working fine, its by passing ad block. If i have shopify plus i can aslo add it in checkout?
Is there any option to use stape app but do not insert code by it?
ad block is blocking stapecdn.com - so no dataLayer will load up
Best practise is probably do add customer event with analitycs (subscribe) + gtm code with custom loader
@Dan @Vladyslav adding custom code in liquid.theme will pass ad block. So thers problem with app or with additional code feat.
"window.analytics = analytics;
window.initContext = init;
fetch('https://sp.stapecdn.com/widget/script_pixel? … "
@Alex need to mention you too
hey @Mayko_SEM thanks, we are aware of the issue and are working on the fix already. stay tuned.