Hi, our shop currently does not have checkout extensibility, so i will leave this unchecked in the Stape app. However we will get exstensibility in a couple of weeks. When that happens, can i just go in the app and check the extensibility box and everything is fine?
Tick the box + copy the snippet generated below and follow instructions there (add a custom pixel). Will take you a minute.
Thank you.
I have another problem with the add to cart_stape event, which is apparantly firing 3 times, even tho i only clicked add to cart 1 time. Any idea why?
well, that means Shopify registers 3 ATCs, the ‘add_to_cart’ pushes which I assume are coming from native GA4 are further proof of that.
yeah there needs to be a clean up.
Another thing. I just did a test purchase, and saw that “new customer” in the user data is “null”
Anyway i can debug this? im not in Shopify as a customer
new_customer will only be available for purchase events on checkout extensibility
That makes sense thank you! I still dont understand the add to cart event from Stape , thats getting fired 3 times in a row? how can i debug this. I did disable all other GA4 tracking from plugins etc, but still the Stape add to cart event keeps firing 3x
There’s not much you can do about it. Events are powered by the Shopify Pixel API. That is probably your shopping cart and adds are configured in such a way that Shopify Pixel API sees 3 adds to your cart, so exactly the same 3 events are sent to the data layer.
This can also happen when you have product sets that actually consist of multiple individual products.