Stape funnel events not firing in client container (Shopify)

Shopify Server-Side Tagging
1

Hi folks,

We just had a new sGTM install on Shopify and it works ok except for 2 Stape custom events that are not firing:

view_item_stape
view_collection_stape

other pre-checkout and checkout events are firing fine but not these ones…

  • the App embed is active/enabled
  • triggers re set to use custom events with the above name (like in other accounts we have the same setup)

What may be the reason - where should I look? Appreciate your help

Thank you!

@Alex @Dan

2

triggers re set to use custom events with the above name (like in other accounts we have the same setup)

It appears that you are checking the tags rather than the actual presence of events in the data layer. Your tags may fail for some reason, so I recommend first checking whether there are data layer events on your product pages.

The data layer works based on the Shopify Pixel API, and if these data layer events are indeed missing, it means that the Pixel API is not aware of them either. This may be due to the use of any third-party add-ons or applications for product pages.

1 Like
3

Thanks @Alex
confirming - all seems to be working fine when tested via server container for the actual GA4 events triggered by those stape events