Problem GA4 sessions from another country

atechitalia · February 28, 2025, 11:10am

I have noticed that in last month (when I activated Stape’s Google TAG Manager) all sessions to my website come in from France. At first, I didn’t think about Stape, but I see the GTM server is in France.

All the Italian traffic is gone from GA4. Is there any way to remedy this? Can different servers be selected?

I left their CDN by default, but I use quic.cloud.
I have tried configuring it several times with the CNAME record, using a subdomain, but it never gets to the end of verification.

Any resolution?

Denis · February 28, 2025, 11:16am

Can you share your ga4 config?

atechitalia · February 28, 2025, 11:22am

How can I show you? I use Tag Manager, do you want to see the container config? Im using Stape Google Tag Gateway

Denis · February 28, 2025, 11:34am

Web container GA4 config screenshot.

atechitalia · February 28, 2025, 4:44pm

This is how I set up the TAG of GA4.
I have setup the parameter server_container_url to point to ga.atechitalia.com a subdomain that I have verified for use Stape Google Tag Gateway. I follow the guide.

The server canno be selected, only in France. But the problem is on analytics when i check the country all traffic come to France. And its not correct.

Alex · March 3, 2025, 3:55pm

When using Google Tag Gatway, you don’t need to specify the server_container_url parameter in Google Tag.

This seems to be the cause of the problem.

You need to remove this from the tag and use the custom loader script that you need to add to your site for the Google tag gateway to work correctly.