No view_item and add_to_cart events from app

[SSAK_Agency]

Hello,

I’m a heavy user of Stape for analytics on my shop: https://nikalab.pl/

It was working pretty well so far (sGTM, webhooks/delay → GA4/Google Ads etc.).

Some products had variants, and some were single-option products. But today, the shop owner switched the variant products to single-option ones — kinda crazy, but okay.

• Previously a variant product: Baza na co dzień Kobieta · Ja | suplement diety dla kobiet 18-49 lat – nikalab
• Single product (was also variant before): Płatki magnezowe do kąpieli RELAKS – nikalab

Now I’m not getting any view_item or add_to_cart events — previously everything was firing correctly.

Any idea what could have broken with this change?

Thanks!

[SSAK_Agency]

What’s more strange, for now my ga4 live view showing view_item events

[Dmytro]

Hi,

While checking your website, I didn’t spot any issues with these events.
The event is present in the data layer, and when checking the network, the request is being sent to the server container.

To debug the causes, I would advise you to run a preview of the web and server container and check the outgoing requests from the server to the relevant platforms. This will help determine whether there are errors specifically in the outgoing requests.
I also recommend that you enable logging of outgoing requests in your container on Stape. This will allow you to check your logs for errors in the outgoing requests.

[SSAK_Agency]

Thanks you for checking my issue.
Now i have clean up cookies and its fixed