No data about items

Server Google Analytics
1

Hi! I can’t see any data about the items (view_item, add_to_cart_begin_checkout and purchase) in debug mode of the server container. Also no elements (items) are displayed in the debug view of GA4. However, in web container debug mode the data is displayed correctly in the tags under “eventSettingsTable”. Where could the error be?

Thank you very much!

2

This is usually a symptom of GA data being sent directly to the GA rather than to the server container. This is usually due to one of three possibilities:

  • you have not set the server_container_url with your container url
  • you have multiple google tags in your container with different settings
  • you have an active third-party GA4 integration that overrides your settings in GTM
  • you have gtag inline code that overrides your settings in GTM

This article is related to another GA4 issue, but it describes how you can check if you are sending events directly to GA and how you can fix this.

3

I had deactivated the Google app link with another GA4 property and the item data was temporarily transferred again. But now it doesn’t work anymore, which is why I don’t think that was the problem.

  • you have not set the server_container_url with your container url → it´s set
  • you have multiple google tags in your container with different settings → no
  • you have an active third-party GA4 integration that overrides your settings in GTM → no
  • you have gtag inline code that overrides your settings in GTM → also no

Do you have any other ideas what the problem could be?

Thank you!

4

There’s a lot of guesswork involved. You should definitely check all integrations and the very setup of your GA4 tags.

5

Somehow it started to work wihtout any changes…But thanks!