Hello everyone,
I’m facing an issue with payments from India related to standing instructions / recurring payments.
Until last month, recurring payments were working fine. However, due to recent RBI guidelines, banks in India are now declining recurring/standing instruction transactions for international merchants. Because of this, we are unable to process recurring payments to Stape.io.
I contacted the Stape support team, and they mentioned that a single (one-time) invoice cannot be raised. I’ve also tried multiple credit cards, but the response from the banks is consistent:
- One-time payments are allowed
- Recurring payments are being blocked as per RBI regulations
This has left us stuck, as recurring payments are not going through and a one-time payment option is not available from the merchant side.
Has anyone else faced a similar issue with international SaaS subscriptions from India?
If yes, were you able to resolve it—perhaps via a workaround, alternate payment method, or support escalation?
Would really appreciate any guidance or shared experiences.
Thanks in advance.