How can I resolve this issue? I’ve tried multiple times but still can’t get access. Can anyone help?
I’ve already tried using a different email, but the issue is still not resolved.
Judging by the screenshot are you trying to share access? Or what function are you trying to use?
This most likely means that this user does not exist. Or you are registered with Stape Global and you are trying to give him access to Stape EU (or vice versa).
Can we give access from Europe to Asian countries?
There is Stpae Europe and Stape EU, you need to have separate accounts there so you can access.
Stape support will definitely be able to help you more with this: https://help.stape.io/hc/en-us
I appreciate your assistance, thank you.