My Facebook CAPI is running smoothly via Stape gateway, but my client wants to pause the meta advertising program for a few months or more and come back to it…how do I pause the service without removing the config/coding I did? I don’t see anything in my admin to do that without closing the account. Please asisst
Unfortunately, you cannot pause your Meta CAPI Gateway. If you want to temporarily pause the operation of the CAPI Gateway, you can remove the pixel from the Gateway Hub and cancel the subscription on Stape.
When you need to start the integration again, you can create a new Meta CAPI Gateway, start a new subscription for it and add the pixel to the new Gateway Hub.
*Please note that it is not possible to reactivate an old deactivated Gateway that has been without a subscription for a long time. Since an active subscription is required to maintain the hub on the server.