GA4 custom events not seen on server-side debug (example)

[Raymond_Werner]

Hi,

Any idea about the cause for the below situation?

GA4 custom events (web) are not shown in server-side debug (example).
It only shows page_view, but this page_view is in the web-version another event, for instance conversion_1.

In the web-debug view I see the custom-event fired with the right event_name. In GA4 itself I see the custom event coming through, so it looks like the custom_event is passed from client to server and from server to GA4?

Any documention about how to make GA4 custom events work with ServerSide Google Tag Manager?

Regards,
Raymond

[Raymond_Werner]

On the web GA4 tag I disabled the “Send a page view event when this configuration loads
false”, so now not everythng is a page_view, but user_engagement on server-side. No custom_event?

[Dan]

Can we have a screenshot of your custom event tag?

[Raymond_Werner]

Thanks dan. see below

I only created that custom_event_tag on the web-version.

[Dan]

I assume Ga4Tag is Configuration tag with transport_url, correct?

If so, then your problem is likely that your tag fires before Config, as such it fires directly to analytics, not to server container, hence you don’t see it in preview

[Raymond_Werner]

Correct, see attachment

Hmm, the event uses GA4Tag and I read that it then uses servercontainer-URl because that is configured in the GA4Tag???

[Dan]

Yes, but if your Config didn’t succesfully fire BEFORE the custom event tag - that transport URL wouldn’t be picked-up. Try tag sequencing

[Raymond_Werner]

Thanks for your help @Dan will do.

[Raymond_Werner]

Tag sequencing helped