Facebook Conversion API Sending 2x More Server Events Than Web Events

Facebook Conversion API
1

Hi,

I have set up the Facebook Conversion API, but I noticed that the number of server-side events is exactly twice the number of web (browser) events.

Total browser events: 7,001

Total server events: 12,920

I suspect there might be a duplication issue, but I can’t find where to adjust it. Could you help me understand:

  1. Why is the server-side event count consistently double the browser event count?

  2. How can I fix this to prevent duplicate events?

Thanks in advance for your help!

2

Hi,
Over-reporting of server events indicates that you have an additional CAPI integration besides the Meta Conversion API Gateway, which also passes server events to your events manager.
This can be a native integration into the CMS on which your website is built or a third-party integration.
You need to check this and leave only one source of server events to your events manager.

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