Error on connecting pixel to CAPIG

Facebook Conversion API
1

Whenever I try to add a data source on my CAPI Gateway in Stape, everything goes fine.

EXCEPT on the final screen there is an error (see image).

How can I make this go away?

​

Something Went Wrong

An error occurred while fetching system user access token:{ “error”: { “message”: “An unknown error has occurred.”, “type”: “OAuthException”, “code”: 1, “fbtrace_id”: “AXddyxrjcaQkgtp05gZvPEU” } }

CAPIG error
CAPIG error929×1028 73.8 KB

2

Such error can happen because your business manager or data source are under quarantine for some reason or some other error on Meta side.

I can advise you to contact Meta support and check if there are any issues with your account.

3

Thank you very much. This confirms my suspicions.

Appreciate your comment greatly.