Data tag - client side - still running status

[giovanni_fabbrocino]

Hey guys,

hope everything is fine

first time that I’m facing this problem with data tag client side

• List item status is still running → trigger is a custom script implemented by dev in back-end;

I quite don’t understand what’s going on and how to solve this, can you please help me?

site url → it’s an single page app;

basically this 2 events are generated to track META CAPI (pageview and lead)

many thanks

[giovanni_fabbrocino]

I just forgot the debug’s screenshots

[Alex]

In the tag you have the setting ‘push event to data layer when response is received’.
This is probably the problem, maybe for some reason the tag is not receiving a response. Try to remove this setting. Do you even need it in your configuration?

Also, in your tests, do you have a server container running? Is the Data client processing Data tag requests?

You also have active option ‘send everything from the data layer’. This can be bad practice on SPA, as the data layer can become very voluminous in some cases.

[giovanni_fabbrocino]

Hi @Alex , thanks for the reply!

I’ll answer point by point:

• Yes I tried to remove the “response” setting but nothing has changed → we have “still running” as status;
• yes, sgtm container is running because GA4 server side property is working fine but data client is not processing any data tag request
• we deactivate all the options and we discovered that “add common cookie” option was blocking the activation of the tag; here below the error message in gtm client container

Tag Data Tag - event - pageview failed get_cookies permission check. Access to cookie “awin_awc” is prohibited.

so thanks for mentioning the options

however:

• we’re not managing awin so we don’t quite understand why we’re facing this error and how to fix it;
• we’re losing the opportunity to communicate to sgtm tags the cookie related to adv platform;

what do you think about it?
do you see any work around to read common cookies without that option active?

many thanks!

[Alex]

Seems strange, are you using the latest updated version of Data tag and Data Client?
I can assume that some of these are not using the latest version.

[giovanni_fabbrocino]

Hey @Alex I updated both tags (client + server) few hours ago;

now it works both with common cookie and consent state flags

Many thanks!

[Alex]

Do you still have the problem without the common cookies and consent state options?

[giovanni_fabbrocino]

Hey Alex, nope no problems after tag update;

(sorry for the delay)