Custom Domain with cpanel

I’m having a bit of trouble.

On stape I first disabled the CDN, copying name and the A and AAAA records.

Inside my cpanel under Edit zone, inside my main domain I entered the custom domain with the relative values ​​but it seems that something went wrong.

Can I use the custom domain name to create an additional domain?

We recommend you contact Stape support with your inquiry and provide the screenshots of the records you’ve set up.

You can contact them via email at support@stape.io.

@Nick_Foggy I’m writing here because the support team told me that they can’t help me and to ask the community