I recently added CAPIG on my store built on woocommerce. I can see events being tracked on the dashboard but purchase is missing. I have received around 10 purchases but only 3 shows on meta business manager and it seems it is not tracking purchase event.
Hi @sagar
If you don’t provide us with screenshots so we can verify if it has been implemented correctly, it becomes difficult to understand the problem and help you.
Hello!
Please remember that the Meta CAPI Gateway works based on the events sent by your web pixel.
I’d recommend double-checking your web pixel’s settings and making sure that it correctly sends the purchase events.
Purchase event is not showing on gateway but can be seen in events manager and being tracked by ads.
Web pixel is sending events i can see them in events manager and they are being tracked but does not shows up in the gateway. I belive this will impact event match quality
Here are the most common reasons for a specific event not being tracked:
Please make sure that the Pixel being triggered on the purchase event is the same one added to your Gateway.
Hi Nick,
Yes it is the same pixel triggered on purchase event.
Hi this has still not resolved.