When I add a product to my card with my mobile, ATC log doesn’t show up in Stape log. I may have a log label used has « other », but not an add to card.
Or it works one time out of 10.
It seems to work well on computer, but not on mobile.
add to card is correctly set up, when I check with google tag I can see that it’s firing, but when I check on stape log, it show event as « other » . And the issue seems to be when I visit my website on mobile
GA4 may send an event as POST, in which case the data is encrypted and Stape cannot determine which event was sent. This works automatically and you cannot influence it.
Your GA4 event was sent directly to GA4 and not through a server container. This most often happens if your Google Tag is triggered later than the event tag - I would recommend checking this.
If you want to log exactly that the GA4 event went through the northbound container, you can set the tag to the Logger server container: Tag Manager Template Gallery
Add GA4 add_to_cart trigger to it and look at the logs in the other section - they should be there regardless of the GET/POST request.
Also, you can view network requests from your mobile device and see if ga4 requests are accurately going to your server container.
Unfortunately I can’t determine if Facebook is receiving the request correctly, but you can check this by running the preview and adding the facebook test id to events