Anonymiser power-up is not visible in PowerUps section.
I found an article (https://help.stape.io/hc/en-us/articles/7404516604189-Power-ups) saying that “Please notice, that if you do not see the Anonymizer power-up , it means that your account is registered in Stape Global.”
But as far I can see, I have an EU Server (Germany) for server location.
Can you please guide me to solve this?
Anonymizer power-up is available only in the EU region.
We have two separate companies/user bases. When registering an account on Stape, you can choose between the EU and the Global region.
Global use GCP servers and don’t have Anonymizer power-up.
EU region has Anonymizer power-up and uses Scalaway servers.
You registered and use a Global account, not an EU. That’s why you do not see Anonymizer power-up .
Ok, so I guess that I cannot change this setting, right?
Only a new account will solve this?
I know this isn’t very pleasant.
But there was no option to make all legally correct without creating a separate region/user base.
Thanks for your answer, @Denis!
Right now I have an ongoing campaign on my website, so I cannot change the setup now.
After the campaign ends, (on 18th dec) I will come back here and maybe you can guide me.
I mean, whats happening with my actual setup? Do I have to delete current account if I want to use the same email address?
Hello and Happy New Year!
I wanted to create a new account and choose EU region, but yesterday (4th Jan) I saw that my billing cycle just started.
So, I think that I should wait for this cycle to end and just before a new cycle starts I should
- Delete current account.
- Create new account with new email address and use the new environment
Can you please confirm?
hey Alin, sounds about right, yes.
Also, if you use different email - you don’t really have to delete the original account, just stop the container and/or remove the subdomain.