We have been trying to respond as soon as possible, but we are also experiencing a high volume of inquiries from our paid clients these days.
If you have issues with the container subscribed to a Pro plan, please feel free to contact us via email at support@stape.io. For the Business plan container, we provide support either via email or chat. We will reply asap and always within 24 hours during the working hours.
Our support working hours:
Monday-Friday: 7AM-5PM (UTC)
Saturday: 7AM-10AM (UTC)
Sunday: closed
As an option, if you have trouble setting up GTM Web or GTM SS, we provide a Setup All for You service: Server-Side Tracking Agency offers different quotes - Stape and also we provide paid consultations.
Regarding the issue described here answer is provided in this similar topic Server side sending false ''add to cart'' events - #9 by Denis